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LEVEL 4 AND 5 DIPLOMA IN HOSPITALITY MANAGEMENT

Programme Manager

Faculty

EQF Level

4 and 5

Credits

240 credits combined

Degree Awarding Institution

One World Knowledge University

Start Date

Every Month

Study Mode

Online

Fees

On Application

Accreditation Status

Approved

Introduction

Prepare for an exciting career in the hospitality industry through the online Hotel Management course. Students on our online Hospitality Management program will undertake a Level 4/5 240-credit course, designed to prepare students with the skills needed to be a competent employee in the hospitality industry. During the Hotel Management program, students will have the ability to access tutor support and webinars, a social learning forum, and additional materials to help in the completion of their diploma. For more information on the support available to students, please visit our student resources section. Each module consists of 40 guided learning hours of material with an


additional 30-50 hours’ worth of optional materials that comprise of recommended exercises, recommended readings, Internet resources, and self-testing exercises. Upon passing the online assessment and written assignments, students will be awarded a ATHE diploma and will be able to top up to a bachelor’s degree.

Course Eligibility

To enrol in a Level 4 course, you must be at least 18 and have a full secondary education. Before enrolling in level 5, you must complete level 4.

Learning Resources For Students

Support for LSMM students is available every step of the way, 24 hours a day, 7 days a week. The Social Learning Forum is free to use for all students, and can be accessed from all over the world, 24 hours a day, 7 days a week. The forum has been developed to encourage creation of self-managed learning groups and to encourage individuals to lead in particular areas of learning. Tutors may interact socially with students to enhance learning through the social forum. Students will be able to share their ideas and solutions, and any resources they have uncovered that can assist their fellow students. Individuals can request assistance from their peers on specific issues and act as the catalyst for discussions and analysis. It is important that students participate and draw lessons from fellow students around the world to enhance their online learning experience. Each module has its own forum with topics covering many areas. Students will also control topics in the general areas through a secure network, with all posts closely monitored by OBS administrators. The Social Learning will also include Open Webinars. These webinars will be in areas of general interest or demand for grouped learning, providing interaction between students and teachers.

Fees Includes

All course materials including online modules and written assignments
Personal tutor support with 1-2-1 interactive sessions and video conferencing
Dedicated student support throughout the programme
Access to an online social learning forum
Assignment marking and feedback
FREE NUS Extra card worth £19.90
FREE laptop for all

Assessment

After you have completed an online module, you will have an online assessment to complete. This assessment contains 30 multiple-choice questions. You will have one hour to complete these questions which are answered in sets of five so you will have plenty of time to review and edit your answers. After an hour the test will automatically time out. After you have completed the test, your results will be displayed immediately. If you have passed, you will receive a Certificate of Completion. If you didn’t pass, you will receive a notification of a “refer’’ where you will be told how to retake a module assessment. You can complete these modules at your own pace, as there is no deadline to complete the course. • When the online modules have been successfully completed, you will then be able to take the final written assignments, provided by Online Business School, that test your knowledge and understanding of the modules. After successful completion of these eight assignments you will receive your Diploma (from the Awarding Organisation). • You will then be eligible to apply for progression onto a Top up course through a recognised UK university on campus or by distance learning.

Level 4 Modules

Food and beverage operations
Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food safety and hygiene
Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and hotel housekeeping
Students will understand the role of the housekeeping department within a hospitality setting. This unit will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer service
Students will be able to understand the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front office operations
Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Accounting and cost control
Students will understand the principles of costing within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global tourism and hospitality
Students will understand the size and scope of the global tourism and hospitality industry. The unit examines the influences that affect it and the growth of its brands within international markets.

Marketing
Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to devise a promotional campaign.

Employee engagement
Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

Training and CPD
Students will be able to use different methods for identifying the need for training in a hospitality setting. Students will understand how individuals learn in different ways and the importance of selecting the most effective training method. Students will then be able to plan, design, deliver and evaluate the effectiveness of a training session or program. The students will also be introduced to the concept of Continuous Professional Development and the need and relevance for it in a hospitality setting.

Level 5 Modules

Principles underpinning health and social care
All health and social care professionals have professional codes of conduct. The aim of this module is to develop understanding of the values, theories and policies underpinning health and social care practice and the mechanisms that exist to promote good practice within the sector.

The management of quality in health and social care
Quality is an essential component of health and social care services and a concept with many different interpretations and perspectives. The aim of this module is for learners to develop an understanding of different perspectives on health and social care service quality and how it is evaluated in order to empower and involve users of services.

Research project
This module aims to develop the learner’s skills of independent enquiry and critical analysis by undertaking a small pilot investigation of direct relevance to their higher education programme or professional development.

Partnership working in health and social care
The aim of this module is to enable learners to develop an understanding of the importance of working positively in partnership with others in health and social care. Learners will explore the nature of partnership on three levels. First, they will examine partnerships with users of services that empower individuals to make informed decisions and encourage independence. Second, they will consider partnerships between different professionals within health and social care and explore inter-agency working. Finally, learners will investigate organisational partnerships and examine different ways of joint working.

Working with service users with complex needs
The aim of this unit is to help learners to understand issues of health, disability and illness and how health care professionals can empower those with complex physical and mental health needs to determine their own care.

Career Path

During study for their diploma in Hospitality Management, students will gain skills in food and beverage supply chain Management, accounting and cost control, marketing in Hotel and leisure, and more. Upon successful completion of the course, students can pursue positions at hotels, restaurants, resorts, and other associated properties in the Hotel and Hospitality industry. Students can claim certification at each level.